Fastenal Company
Location
The Fastenal story began in November 1967 when company founder Bob Kierlin opened the very first Fastenal store in Winona, MN. The front desk was a salvaged wood door, the decor was "early Salvation Army," and the first month's sales totaled $157. Despite these humble beginnings, Kierlin had a clear strategy for Fastenal's success: provide the kind of service that keeps customers coming back. He later drilled his vision down to four simple words: "Growth Through Customer Service."
We've been guided by that motto ever since. Through the years, Fastenal people have made extraordinary acts of customer service routine, steadily earning Fastenal's reputation as a reliable, "can do" supplier. Some of the stories have become company lore: the store manager who strapped product onto a snowmobile to deliver an order in a massive snowstorm; the time we reverse-engineered a part overnight to help an automaker keep the assembly line running. Others blur together -- countless episodes of keeping stores open late for customers, pulling all-nighters to fulfill emergency orders, and driving hundreds of miles to pull and deliver desperately needed products. Every Fastenal store employee has stories like these to share, and they'll log many more before they hang up their Fastenal blue work shirts.
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